Last updated: July 2026. This page is maintained by the Pum team to answer common privacy questions about the Pum app.
Child profiles are created by a parent or teacher account. Safety filters, age ratings, blocked topics, and daily chat limits are configurable in the Parent dashboard at any time.
You can view, export, and delete data associated with your account or any child profile you manage. Email privacy@trypum.com and we'll help within 30 days.
Data is encrypted in transit and at rest. Pum uses trusted infrastructure and AI providers to deliver its features; we work only with vendors that meet reasonable data-protection standards.
The data controller for Pum is Nevika Innovations Private Limited, our parent company, whose registered details are shown below. For privacy questions or requests, email info@nevika.co.
If you're not satisfied with how we've handled a request, escalate to our Grievance Officer at grievance@nevika.co or submit a formal grievance on our Grievance Redressal page. We acknowledge within 48 hours and aim to resolve within 15 days.