Every AI response passes through age-adaptive safety filters. Parents choose between Strict, Standard, and Relaxed per child, plus a maximum age rating from 3 to 16.
All controls live in the Parent dashboard.
Pum refuses violence, adult themes, dangerous instructions, and personal identifying prompts. Pum will always recommend a trusted adult when a child mentions distress or harm.
If you see a response that concerns you, email safety@trypum.com with a screenshot and we'll review within one business day.
For formal complaints, our Grievance Officer can be reached at grievance@nevika.co, or use the Grievance Redressal page to submit a written grievance and track escalation.